Customer Service Associate (CSA)
Job Type: Full-time
Location: Prescott, WI (On-Site)
Employment Type: Full-Time
Reports to: Customer Service Manager
Build Relationships. Drive Growth. Shape the Customer Experience.
Foley Company is a global leader in commercial Turf Maintenance solutions, known for precision reel and bedknife grinding equipment, Air2G2 soil decompaction technology, and our recent acquisition of Salsco LLC, expanding our portfolio into Rollers, Forestry, and Construction equipment.
We are growing, organically through innovation and inorganically through strategic acquisitions, and our Customer Service team plays a critical role in integrating new product lines and delivering seamless customer experience across all brands.
If you’re looking for more than a call-center role, if you want to be the voice of the customer in a fast-growing, acquisition-driven company, this is your opportunity.
Our Culture in Action
At Foley Company, culture is not a tagline — it is our operating system.
We are:
· Performance-driven
· Team-first
· Growth-oriented
· Committed to real work-life balance
We believe in stepping in to help regardless of job titles, exceeding targets while supporting one another, and building careers that grow alongside our expanding portfolio.
Why This Role Matters
The Customer Service Associate (CSA) is the frontline advocate for our customers and a key contributor to Foley’s long-term growth.
You will:
· Serve as a trusted point of contact for customers across product lines.
· Help ensure smooth integration of newly acquired product offerings.
· Provide valuable customer insights to Engineering, Marketing, and Product Management.
· Strengthen loyalty in a company that believes loyalty is a two-way street.
What You’ll Do
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Serve as the primary point of contact for customers via phone, email, video, and chat.
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·Answer product questions and assist with troubleshooting in collaboration with our technical team.
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Process orders, returns, and warranty claims accurately and efficiently.
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Maintain and update customer records in our CRM system.
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Document customer interactions clearly and thoroughly.
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Identify recurring issues and share feedback with Product Management and Engineering.
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Work cross-functionally to improve processes and enhance the overall customer experience.
Preferred Qualifications
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Associate or Bachelor’s degree preferred (or equivalent experience).
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Experience using CRM platforms (HubSpot, Sales Force, etc.).
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B2B or manufacturing industry experience.
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Ability to read and interpret technical information.
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Strong organizational and prioritization skills.
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Comfortable working in fast-changing environments.
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Familiarity with CRM automation and AI-assisted tools that enhance customer workflows (e.g., automated ticket routing, knowledge base search tools, CRM reporting insights).
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Strong written communication and presentation skills.
Equal Opportunity Employer
Foley Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.